Jon is 46 years old, and was diagnosed with Sero-Positive RA 5 ½ years ago, following significant back problems. Fighting RA has become a big part of his focus, as well as helping other people through support groups on social media. With over 22 years experience in the Call Center industry and Technology supporting mobile industry, his specialties include multi-media contact center routing, Interactive Voice Response systems and Voice User Interface Design, as well as workforce optimization. In his current role, he leads the Solution Engineers from Interactive Intelligence’s Great Lakes region. His wife and kids are his motivation.