To date, the Danville, Pennsylvania-based nonprofit integrated health services organization Geisinger has refunded at least $100,000 to 100 patients who were unhappy with their health care. The refund categories run the gamut from long waits in the emergency room to bad hospital meals. Tricia Torres, MD, MSPH, FACPM, senior vice president at the Institute for Health Care Improvement (IHI) told Medscape Medical News that the refund “sends a very public signal about really putting patients at the center of care.”
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